Boxes with dents or scratches are not considered "damaged" and cannot be replaced. If requesting to return undamaged returnable item: 1. We DO NOT accept return requests for no return listings. Most no return listings pictures are of the actual item for sale, not stock photos. If we list an item with defects we try to picture them clearly and will reference if it is defective in our description.There is little we can do except send you the tracking#. Sorry- We do not offer replacements If your item arrives damaged "it is not our doing" and becomes the carrier's financial responsibility to reimburse the package value. And send photos for the on-line claim.
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